Return & exchange Policy

  • Return & Exchange PolicyAt Wahdat Farms, we are committed to providing our customers with the best experience. Below are the detailed guidelines for our Return & Exchange Policy to address common concerns:

    Broken Eggs Replacement Policy

    When receiving your order, please check the egg packs in the presence of our delivery rider.

    1. On-Spot Inspection:
      • If you find any broken eggs at the time of delivery, immediately inform the rider and share details via our Official WhatsApp Numbers:
        📱 0323-9174355 or Landline 051-111-924-328.
      • We will arrange to replace the broken eggs as soon as possible.
    2. Post Delivery Claims:
      • The company will not be responsible for broken eggs reported after the delivery is completed.

    Rotten or Bad Eggs Replacement Policy

    We ensure our eggs are delivered fresh; however, in rare cases, if you receive rotten or bad eggs:

    1. Within 24 Hours of Delivery:
      • If you found rotten eggs, please contact us within 24 hours of delivery via our Official WhatsApp Number and share the issue with order details.
      • Steps for Replacement:
        • Inspect up to 4 eggs. If all 4 eggs are found to be rotten, you can request a replacement for the entire pack.
        • Place the liquid from the broken eggs in a shopper bag and return it to the rider during replacement.
        • If more than 4 eggs are broken, replacement will only be provided for the number of eggs returned to the rider.
    2. After 24 Hours:
      • The company will not be responsible for rotten eggs reported after 24 hours of delivery.

    Recommendation: To maintain freshness, please store eggs at a temperature below 15°C.

    Egg Size Variation Policy

    Our eggs are natural products, and slight variations in size are normal.

    • Eggs may weigh between 54g to 65g, and we do not guarantee identical sizes in a single pack.
    • Size variation is natural, and the company will not entertain replacement requests based on size concerns.

    Printing Missing on Eggs Policy

    Occasionally, due to printing machine errors, some eggs may not have the printed logo & date.

    1. If you find this issue:
      • Share a clear picture of the eggs with the order number via our Official WhatsApp Numbers.
      • If further issues are identified, we will replace the eggs upon verification.
    2. Customers are advised not to worry about minor printing errors as they do not affect the quality or freshness of the eggs.

    Important Note

    For all replacement requests related to rotten eggs, customers must:

    • Store the eggs in a shopper bag and return them to our rider during the replacement process.

    We appreciate your cooperation and understanding as we strive to provide fresh, high quality eggs to your doorstep.

    For any issues or inquiries, please contact us:
    📱 0323-9174355 / 051-111-924-328

    Thank you for choosing Farm Fresh Eggs!