Privacy Policy
Privacy Policy
Farm Fresh Eggs – Wahdat Poultry Farm Limited
Last Updated: 24 August 2026
Farm Fresh Eggs, a brand of Wahdat Poultry Farm Limited, Farm Fresh Eggs, respects the privacy of our customers and is committed to protecting the personal information provided to us.
This Privacy Policy explains how we collect, use, store, and protect information when customers interact with Farm Fresh Eggs through our website, Facebook, Instagram, WhatsApp, online forms, advertisements, customer support channels, and other digital platforms.
- Information We Collect
We may collect information that customers voluntarily provide when contacting or interacting with Farm Fresh Eggs, including:
Name
Mobile/WhatsApp number
Email address
City and delivery address
Order and purchase information
Product preferences
Customer inquiries and feedback
Complaints and customer service information
Messages sent to us through WhatsApp, Facebook, Instagram, or other communication channels
Information submitted through Meta/Facebook lead forms, website forms, promotions, competitions, or campaigns
Any other information voluntarily provided by the customer
We may also receive limited technical and interaction information from our website, advertising platforms, and digital services, such as device information, browser information, IP address, website activity, ad interactions, and cookies where applicable.
- WhatsApp Business & WhatsApp API
Farm Fresh Eggs may use the WhatsApp Business Platform/API to communicate with customers.
When you contact Farm Fresh Eggs through WhatsApp, we may receive and process information such as your:
WhatsApp/mobile number
Profile name
Messages and inquiries
Order details
Customer support requests
Responses to promotional or service messages
We use this information to:
Respond to customer inquiries
Receive and process orders
Provide order confirmations and delivery updates
Handle complaints and customer support requests
Answer product-related questions
Provide requested information
Send relevant service notifications
Send promotional or marketing communications where permitted and where appropriate consent has been obtained
Customers may ask us to stop promotional WhatsApp communications at any time by replying “STOP”, “Unsubscribe”, or by contacting Farm Fresh Eggs.
Transactional or customer-service communications relating to an active order or inquiry may still be provided where necessary.
- Facebook, Instagram & Meta Platforms
Farm Fresh Eggs may operate pages, advertising campaigns, lead forms, messaging services, and other activities through Facebook, Instagram, WhatsApp, and other services provided by Meta.
When you interact with our pages, advertisements, forms, or messages, we may receive information that you voluntarily provide or that Meta makes available to us in accordance with your Meta settings and Meta’s applicable terms.
This information may be used to:
Respond to inquiries
Process customer requests
Generate and manage sales leads
Provide customer support
Communicate regarding Farm Fresh Eggs products and services
Measure and improve advertising campaigns
Send marketing communications where permitted
Your use of Facebook, Instagram, and WhatsApp is also subject to the respective privacy policies and terms of those platforms.
- How We Use Personal Information
Farm Fresh Eggs may use personal information for legitimate business purposes, including:
Processing and managing customer orders
Home delivery and order fulfilment
Customer support
Responding to questions and complaints
Communicating through WhatsApp, telephone, SMS, email, Facebook, or Instagram
Sending order confirmations and delivery information
Managing promotions, competitions, lucky draws, vouchers, and campaigns
Sending promotional information where customers have provided consent or where otherwise permitted
Improving our products, services, website, and customer experience
Measuring marketing and advertising performance
Preventing fraud, misuse, and security incidents
Maintaining business records
Complying with applicable legal and regulatory requirements
- Marketing Communications
Where permitted, Farm Fresh Eggs may contact customers regarding products, promotions, discounts, campaigns, offers, competitions, or other marketing activities.
Marketing communications may be sent through channels such as WhatsApp, SMS, email, Facebook, or Instagram.
Customers can withdraw their consent or request to stop receiving promotional communications at any time.
We will take reasonable steps to honour such requests.
- Sharing of Personal Information
Farm Fresh Eggs does not sell or rent customers’ personal information.
We may share limited information with trusted service providers where necessary to operate our business, including:
Delivery and logistics partners
Website and hosting providers
Customer relationship management (CRM) systems
WhatsApp Business/API service providers
Meta Platforms and related services
Marketing and advertising technology providers
IT and technical support providers
Payment service providers, where applicable
These parties may process information only as necessary to provide their services and subject to applicable contractual, privacy, and security requirements.
We may also disclose information where required by law, regulation, court order, or a lawful request from an authorized government authority.
- Data Security
We take reasonable administrative, organizational, and technical measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, order management, business record keeping, legal obligations, dispute resolution, and legitimate business requirements.
Information that is no longer required may be securely deleted or anonymized, subject to applicable legal and operational requirements.
- Customer Rights & Data Deletion
Customers may contact Farm Fresh Eggs to request:
Access to their personal information
Correction of inaccurate information
Deletion of their personal information
Withdrawal of marketing consent
Opt-out from promotional communications
Information about how their data is being used
To request deletion of personal information collected by Farm Fresh Eggs, please contact us using the details provided below.
We will review and process valid requests within a reasonable period, subject to any information we are legally or operationally required to retain.
- Cookies & Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and improve our services.
Third-party services, including Meta and other advertising or analytics providers, may also use cookies or similar technologies according to their respective privacy policies.
Users may control cookies through their browser settings where applicable.
- Third-Party Services
Our website or digital communications may contain links to third-party websites or services.
Farm Fresh Eggs is not responsible for the privacy practices of third-party websites or platforms. Customers are encouraged to review the privacy policies of those services separately.
- Children’s Privacy
Farm Fresh Eggs’ online ordering and customer communication services are not specifically designed to collect personal information from children.
We do not knowingly collect personal information from children without appropriate authorization where such authorization is required.
- Changes to This Privacy Policy
Farm Fresh Eggs may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services.
Any updated version will be published on our website with the revised “Last Updated” date.
- Contact Us
For questions, concerns, privacy requests, or requests to delete personal information, please contact:
Farm Fresh Eggs
Wahdat Poultry Farm Limited
Website: www.farmfresheggs.pk
Email: Info@wahdatfarms.com
WhatsApp / Customer Support: )51 111 924 328 | 0323 9174355
Pakistan
By communicating with Farm Fresh Eggs, placing an order, submitting an online form, or voluntarily providing your information through our digital channels, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law.